General terms and conditions

Registration

With your registration for our tours or courses as well as our registration confirmation and – if requested by us – with your advance payment provided, the booking is considered binding for both parties.

Payment

Payment takes place (online) directly upon booking or on site in cash. The invoice will be sent by email. Payment on account is possible for corporate customers only.

Vouchers

Requested and received vouchers become valid once the invoice amount has arrived in our account before the voucher is redeemed.

General provisions

Each participant must be able to swim and be in healthy physical condition. Persons hindered by medications, alcohol or drugs are not authorised to take advantage of the services offered! The organizer generally assumes that every participant meets the stated physical requirements for the respective tours and courses. We have the exclusive right to decide on changes and cancellations due to force majeure (weather, water level, etc.). If the programme cannot be carried out at the intended time, it can be carried out within a year. There are no rights to the programme beyond this time! Please take note of the relevant requirements for the individual programmes.

Liability

In the case of third-party services, the event organiser is liable only for the orderly mediation, e.g. accommodation, meals, transfers. Participation in all events takes place at the participant’s own risk. If equipment objects are hired, the hirer is liable for orderly use and return. The hirer is fully liable for all damage to the rented property in accordance with the general liability rulesThe hirer has to return the rented item(s) in the same condition in which he took it over. The liability of the hirer also extends to the incidental damage costs such as in particular: towing and/or rescue costs in the amount € 250.00.

Bei Verlust werden folgende Pauschalen in Rechnung gestellt.
• Kanu, Kajak, SUP je nach Model ab EUR 590,-
• Paddel Kanu & Kajak EUR 45,-
• Paddel SUP EUR 125,-
• Schwimmweste EUR 45,-
• Trockensack EUR 25,-
Bei Beschädigtem Material werden die Reparaturkosten in Rechnung gestellt.

Non-utilisation of services

If, for whatever reason, the participant does not utilise services, no reimbursement takes place and there are no further claims.

Commencement of a journey

If the participant, after arriving on their own responsibility, does not join the tour or course on time, there shall be no right to reimbursement of the tour, course or hire price.

Customer withdrawal / cancellation

In the event of withdrawal from a booking, the following cancellation costs are charged without respect to the reason for the withdrawal: up to 30 days before the start of the journey 10%, minimum € 20.00 processing charge, from the 29th – 15th day 30%, from the 14th – 4th day 70%, from the 3rd day on or in the event of non-appearance 100% of the course, tour or hire price. We recommend you get travel cancellation insurance.

High tide

In the event of high tide, it is possible to rebook to another stage.

Complaints

Should anything not correspond to the programme booked by you or your expectations, please contact the employees on site immediately. Complaints should be made known without delay at the office on site; we will try to find a remedy immediately. In the event of culpable failure to provide notification, there is no claim to reduction or compensation! Claims must be asserted against us in writing within 4 weeks of the start of the journey.

Prices

All prices are inclusive of the currently valid value added tax. All price indications apply per person, unless otherwise indicated.

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